Frequently Asked Questions
How do I order a firearm online?
Ordering a firearm online is legal & easy. Please be aware, all firearms MUST ship to a federally licensed firearms dealer (FFL).
Follow these steps for a great buying experience:
1) Find the products you want, add them to your cart, and proceed to checkout.
2) Using your zip code, find a local dealer for your firearm(s) to be transferred to.
NOTE: Many dealers have different transfer fees, transfer policies, storage policies, and best practice is to contact your preferred dealer before completing the order to confirm they will accept the transfer and their policies work for you. Returned shipments due to non-receipt policies will incur a restocking and/or reshipping fee.
3) Checkout as normal. Your firearms will ship to your FFL's address, and your non-firearm products will ship to your selected shipping address.
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Why do I have to confirm my age to browse the site?
Multiple states have passed legislation with criminal penalties for anyone marketing or advertising firearms to underage (in this case, under 18 for long guns and under 21 for pistols, frames, receivers, or NFA items). Consequently, we must confirm the age of every person who browses our site. Please do not browse, shop, or purchase products from our site if you are not of legal age to do so.
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Why do I have to pay sales tax for an online order?
Sales tax charges are out of our hands and determined by each state & locality via their nexus (aka amount of sales before sales tax must be collected and paid). We hate it just as much as you do, but we hate prison more. Currently, we are only required to collect sales tax in Texas. All sales billed and shipping to states other than Texas will not incur sales tax.
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When will my order ship?
We strive to ship all orders within 24 hours Monday-Friday, excluding holidays. All orders are shipping in sequence and as soon as possible.
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I want to purchase a firearm, where do I enter my FFL information?
Please use our convenient FFL finder at the checkout page. If you can't find the FFL you prefer, please enter their information in the shipping field and we will manually verify their information prior to shipping the order. Please DO NOT select SquareKnot Trading Company as your FFL, even if you are local in Texas; we do not have a public storefront at this time.
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How do I return an order?
Please see our full return policy here: Firearms, Returns, & Shipping Policies
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I would like to speak with someone in customer service, how do I contact you?
Our customer service team is available Monday-Friday, 9am to 5pm excluding holidays.
Please use our contact form below and we will be back in touch ASAP:
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How do I checkout/make a purchase using Sezzle?
Add the product to cart and checkout as normal, at the end of the checkout process, rather than selecting credit card, choose the "Sezzle" option - you will be redirected to Sezzle's page where you will finalize the details and complete the sale.
For full details on Sezzle, please see our Sezzle page HERE. Sezzle's User Agreement.